Returns & Refunds Policy

Refined Stitch | United Kingdom — Effective date: 2 November 2026

At Refined Stitch, we want every customer to be completely satisfied with their purchase. We offer free UK returns on eligible products and are committed to making the returns process straightforward.

1. Standard Clothing and Non-Personalised Products

Customers purchasing standard, non-personalised products may request a return within 14 days of receiving their order. Once a return is requested, customers have a further 14 days to send the goods back. Eligible products include standard T-shirts, polo shirts, hoodies, sweatshirts, jackets, fleeces, caps, workwear and other non-personalised clothing and accessories. Items should be returned in their original condition, unworn apart from reasonable fitting, with any original labels where possible.

2. Free UK Returns

We provide free return postage for eligible orders within the United Kingdom. There are no return postage charges or restocking fees for eligible returns. To arrange a return, please contact sales@refinedstitch.co.uk with your order number and the items you wish to return. We will provide return instructions and a prepaid return label.

3. Personalised and Custom-Made Products

Products made to a customer's individual specifications, including clothing embroidered or printed with custom names, company logos or bespoke designs, are generally excluded from change-of-mind cancellation rights. However, if a personalised product is faulty, damaged, incorrectly produced or not as described, customers remain entitled to their statutory remedies. Where a return is required for a faulty or incorrectly supplied product, Refined Stitch will cover reasonable return postage costs.

4. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect item, please contact sales@refinedstitch.co.uk with your order number and details of the issue. We will assess the problem and provide an appropriate remedy, including a repair, replacement or refund in accordance with UK consumer law. Your statutory rights are unaffected.

5. Refunds

Refunds for eligible cancellations will be made to the original payment method. We will issue the refund within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier. Where required by law, refunds will also include the original standard delivery charge. Your payment provider may take additional time to display the refund.

6. Exchanges

For standard non-personalised products, please contact us if you would like a different size or colour. We will advise on availability and the exchange process. Personalised products cannot normally be exchanged for a change of mind, but statutory rights remain unaffected.

7. Contact Us

Refined Stitch · Website: https://refinedstitch.co.uk · Email: sales@refinedstitch.co.uk. Please include your order number when contacting us about a return. This policy does not affect your statutory rights under UK consumer law.