Shipping & Delivery Policy

Refined Stitch | United Kingdom — Effective Date: 2 November 2026

At Refined Stitch, we aim to provide a reliable, transparent and efficient delivery service for all our customers. Whether you are ordering standard clothing, personalised garments or corporate workwear, we take care to ensure your order is prepared and dispatched safely.

1. Delivery Locations

We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Delivery to certain remote locations, including the Scottish Highlands and Islands, may take longer. International delivery may be available by prior arrangement. Please contact us for further information.

2. Order Processing

Standard, non-personalised products: Orders are normally processed within 1–2 working days, subject to stock availability. Personalised and embroidered products: Processing times depend on the complexity of the design, order quantity, artwork approval and production requirements. For bespoke orders, estimated production and dispatch times will be communicated during the ordering process. Working days are Monday to Friday, excluding UK bank holidays.

3. Shipping Costs

Shipping charges are displayed at checkout before payment is completed. The final delivery charge depends on the delivery address, order size and shipping service selected. Any available free-shipping promotions will be clearly displayed at checkout. Customers will always be informed of the applicable delivery charges before confirming their order.

4. Estimated Delivery Times

Following dispatch, delivery estimates depend on the shipping service selected and destination. Standard UK delivery: Estimated 2–5 working days. Express UK delivery: Estimated 1–2 working days, where available. Personalised orders: Delivery estimates apply after production has been completed and the order has been dispatched. Delivery times are estimates unless a guaranteed delivery date has been expressly agreed.

5. Order Tracking

Where tracking is available, customers will receive dispatch confirmation and tracking information by email. Tracking updates are provided by the delivery carrier.

6. Personalised and Bulk Orders

Orders requiring embroidery, printing, logo digitising or customisation may require additional preparation time. For corporate orders and larger quantities, delivery schedules may be agreed individually. Production may begin following artwork approval, where applicable.

7. Delivery Delays

We make every reasonable effort to dispatch orders within the stated timeframe. Occasionally, delays may occur because of stock availability, carrier disruption, severe weather or other circumstances beyond our reasonable control. If a significant delay occurs, we will contact the customer with an update and available options. Customers retain their statutory delivery and cancellation rights under UK consumer law.

8. Incorrect Addresses and Delivery Issues

Customers should ensure that their delivery information is accurate and complete at checkout. If you notice an error in your delivery address, please contact us as soon as possible. If an order has not arrived within the expected timeframe, please contact our customer service team so we can investigate.

9. Damaged or Missing Deliveries

If your parcel arrives damaged, contains incorrect items or appears to be missing products, please contact us promptly. We will investigate and provide an appropriate resolution in accordance with your statutory rights.

10. Contact Information

Refined Stitch · Website: https://refinedstitch.co.uk · Email: sales@refinedstitch.co.uk. For delivery enquiries, please include your order number and relevant details. We are committed to providing a professional and dependable delivery experience for every Refined Stitch customer.